Team Administrator
Recruiter
West London NHS Trust
Salary
£30,279 - £33,116
Applications close
2 Jul 2024
Hours
Full-time
Contract type
Permanent
Location
Hammersmith
Job description
Do you want to work in Central Hammersmith and Fulham for a leading Trust and support the delivery of our Community Services? Then come and join our ambitious and motivated team!
We’re looking for a Team Administrator whose work will ensure patients maintain or regain their health and independence at home.
The Community Independence Service (CIS) is an intermediate care service providing advanced short-term nursing care, occupational therapy, physiotherapy and care to people with immediate health issues or needs that affect their day-to-day activity or mobility. The teams aim to offer safe care at home which enable people to avoid unplanned hospital admissions or prevent return to hospital after a recent discharge.
CIS is run jointly between West London NHS Trust and CNWL Foundation Trust across the three inner London Boroughs. We are looking to recruit an enthusiastic and self-motivated person, who will be an integral member of the Hammersmith & Fulham team.
This role is busy and diverse with no two days the same, requiring someone with excellent communication skills, literacy and numeracy, a solid understanding of Microsoft Office packages, high level organisational skills and an ability to manage and prioritise their own workload to meet agreed deadlines and competing priorities. The role involves collaboration with both internal and external colleagues, as well as stakeholders across the system.
Main duties of the job
Working as a member of the Community Independence Service you will contribute to the running of and providing administrative support for the Rapid and Rehabilitation Pathways.
Your duties will include liaising with both internal staff and external agencies. You will have fast and accurate copy and audio typing skills and experience of taking comprehensive minutes at meetings. You will order and manage inventory of supplies, such as stationery, personal protective and IT equipment as well as support the induction of new members of staff into the team. You will keep weekly rotas up to date, liaising with and supporting colleagues in the other boroughs to meet the demands of the service.
As much of the team are out in the community treating local residents in their home, there is a degree of self-directed duties and frequent interruptions, therefore it is key to have the ability to work using your own initiative as well as being a team player, with excellent interpersonal skills.
Working for our organisation
West London NHS Trust provides a full range of mental health, community and physical healthcare services for children, adults and older people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow.
We also provide some specialist services that are commissioned regionally, such as our medium secure services; and nationally, such as the Cassel Hospital for people with complex and severe personality disorder and our high secure services at Broadmoor Hospital.
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m.
The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Detailed job description and main responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required.
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person specification
Experience
Essential criteria
At least two years secretarial/ administration experience
At least six months experience of dealing with members of the public both face-to-face and on the telephone
Ability and experience of Microsoft Office and IT packages, including use of databases, Outlook, Word, PowerPoint, MS Teams and Excel spreadsheets.
Fast and accurate typing (min. 50wpm) and spelling
Demonstrate effective organisational ability over a wide range of tasks e.g. typing, data input, managing the environment in conjunction with the team manager/ site services manager and other ad hoc duties
Ability to work in a flexible and organized manner, to prioritize and work to deadlines.
Ability to communicate effectively, both verbally and in written English
Confidence to work on own initiative and to consult as needed
Ability to work positively in a team
An appreciation and respect for the needs of people with physical and mental health conditions and their families, and an ability to deal with aggressive or distressed people in a calm manner.
Ability to treat service users with respect and dignity at all times, adopting a culturally sensitive approach which considers the needs of the whole person.
Able to build constructive relationships with warmth and empathy, using good communication skills
Experience of using large databases e.g. electronic patient records, healthroster or similar rostering system.
Electronic diary management
Using initiative and problem solving/improving office systems and procedures.
Desirable criteria
Experience of working in a health or related setting
Experience of working within multi-disciplinary teams
Working in a healthcare setting
Knowledge
Essential criteria
Able to empathise/communicate and deal with enquiries from diverse range of service users
Ability to organise own work, prioritising to meet deadlines and to use initiative
Good verbal/written skills, including the ability to compose letters and emails e.g. letter templates.
Ability to switch tasks at short notice and deal with non-routine enquiries
Good time management skills
Knowledge of trust objectives
Personal Qualities
Essential criteria
Team worker
Work under pressure
Motivated
Polite and helpful manner