Studio Administrator

Recruiter
SweatLounge

Salary
N/A

Applications close
N/A

Hours
Part-time

Contract type
Permanent

Location
Chiswick

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Job description

As a Studio Administrator and Longevity Specialist, you will play a critical role in ensuring the smooth operation of our studio and delivering exceptional customer experiences. Your responsibilities will include:

Customer Service:

• Greet and assist customers in a friendly and professional manner.

• Provide information about infrared sauna benefits and studio services.

• Assist clients with inquiries, bookings, and aftercare guidance.

Studio Operations:

• Maintain cleanliness and organization in sauna rooms and common areas.

• Monitor sauna schedules and assist in coordinating appointments.

• Ensure sauna equipment is properly functioning and report any issues.

Assistance with Sessions:

• Assist clients in understanding and properly using sauna equipment.

• Monitor session durations and adhere to safety guidelines.

• Address client needs during sessions and ensure a comfortable experience.

Sales and Upselling:

• Promote studio memberships and packages to enhance customer loyalty.

• Provide information on additional wellness products or services offered.

Administrative Tasks:

• Handle payment transactions and maintain accurate records.

• Assist in inventory management and restocking of supplies.

• Support with general administrative duties as needed.

• Wash, fold and replace white goods & towels

Requirements

• A genuine desire to promote positivity and provide exceptional service

• Basic knowledge of health and wellness concepts.

• Ability to handle transactions and use of a point-of-sale system.

• Flexibility in work hours, including evenings and weekends.

• Previous experience in a customer-facing role is a plus.

• A verifiable history of excellent attendance

Benefits

• Competitive Pay

• Private Medical Insurance (full time)

• On-going training provided on infrared sauna benefits and usage as well as new developments in the longevity space

• Free unlimited Infrared Sauna membership

• Opportunity for growth within a dynamic wellness-oriented environment

• Off-sites and staff events

• 20 Holiday Days per year