Team Leader
Recruiter
LOAF
Salary
N/A
Applications close
9 Jun 2024
Hours
Part-time
Contract type
Permanent
Location
Chiswick
Job description
We are looking for two part-time Team Leaders to join our new Chiswick Shack (32 hours and 22.5 hours).
At Loaf we make insanely comfy sofas, beds and homewares that help people lead more comfortable lives. Founded in 2008, Loaf has steadily grown each year to become one of the leading premium furniture and homeware brands in the UK. We have 10 'slowrooms', or Shacks (stores to everyone else!), with our Chiswick Shack now also on the way. It's an exciting time to join an ambitious business.
The job
Welcome and engage in conversation with every Shack visitor
Ensure tiptop product knowledge and understanding of the brand at all times
Consistently provide helpful and informed service
Help customers with their selections and provide honest opinions and styling advice when required
Process cash and card transactions
Assist customers with processing orders on line
Ensure visual presentation is upheld with the care you would give to your own home
Actively rotate stock, working with VM where appropriate
Undertake replenishment and management in an efficient and timely manner
Carry out housekeeping tasks in line with Loaf's standards both on and off the shop floor
Maintain a safe and healthy work environment
Have an awareness of store and stock security requirements
Inform the relevant manager as and when any showroom or product maintenance is required
Be passionate about our brand and products
Work effectively within the team and alongside the Shack Manager
Resolve tricky customer queries and concerns, escalate to the Shack Manager when necessary
Inspire and support the team to provide the best Loaf experience
Observe and mentor the team, providing feedback to enable them to improve and develop
Working with the management team to ensure Shack targets and goals are achieved and budgets maintained
Deliver training and product updates clearly and effectively to the team, identify when training is necessary
Effectively delegate and oversee Loaf daily tasks
In conjunction with the Manager, maintain and set staff rotas
Opening and closing the Shack and recording staff attendance, absence etc.
Assuming responsibilities of the Shack Manager in their absence
We're looking for …
Previous experience within a customer facing role
Strong interpersonal skills with excellent communication and listening skills
The ability to work independently and show initiative
The ability to take responsibility and be accountable for your actions
Excellent attention to detail
Confidence and common sense
Excellent motivation and people management skills
Conscientious and diligent with focus on details and regard for the bigger picture
Organisational skills with the ability to be flexible to change
Demonstrate commercial awareness and passion for the Loaf brand
A great team player with the ability to promote and help build a positive work environment
Ability to support Management in communicating and realising shared vision for the Shack
Flexibility and availability to work at our Shack during our Monday to Sunday opening hours
What we offer
Benefits include:
33 days holiday, increasing by 1 day each year for 3 years
Enhanced family leave policy
Staff and friends and family discount scheme
Healthcare cash plan
EAP programme
Shopping discounts
Cycle to work scheme
Half a day for Christmas shopping
Death in service - 4 times annual salary
What's it like working at Loaf?
We are a forward-thinking, friendly bunch committed to building a fabulous company with brilliant people. The customer is at the heart of everything we do and we're always striving for better, more efficient ways to deliver to the highest standard.
As a business, we're working really hard to be inclusive. No matter what identity or background, we want everyone to feel welcome in a place where we can all be ourselves.
We'd love you to join us on our journey.
Please note that due to the high number of applications we are currently receiving we are unfortunately not able to provide individual feedback to every candidate at this stage of the process. If your application is successful, one of our Loafers will reach out to you.