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Receptionist

Scape
Full-time
On-site
London, United Kingdom
Customer service, Property

OPPORTUNITY AWAITS AT SCAPE

Fancy working for a global brand that is genuinely going places? Scape is a premium accommodation provider with buildings across London, Surrey, Australia and the US. As such, we're always on the lookout for passionate people to join our growing family. Alongside an excellent benefits package which includes onsite gym, free fresh fruit, and a generous holiday allowance, we believe in supporting people to achieve their full potential, which means there are always opportunities to progress at Scape. So, if you're enthusiastic about working alongside a talented team to deliver the best living experience, don't hesitate to apply today. We look forward to receiving your CV.

Scape Hammersmith 

Opening soon, Scape Hammersmith will be a fantastic place to work and ‘change the game’ helping us give our residents an amazing living experience in West London.

Our team of Receptionists, Night Porters, Housekeepers, and Maintenance Operatives will support our residents 24/7 delivering excellent customer service, keeping our spaces safe, clean and well maintained ensuring our residents can enjoy their time with us. We are building a brand-new team and have full and part-time positions available.

Onboarding Requirements: All roles will require a satisfactory DBS check, 3 years of references and RTW in the UK.  

Start Date: Monday 14 April 2025

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Receptionist (Part Time)

Hours: 16 hours per week, shift patterns between 7am-8pm, Monday-Sunday.

​Your main responsibilities will be:

  • Providing a knowledgeable and friendly welcome to all students and guests whether in person or over the phone
  • Handling post and parcels for our students efficiently and carefully, logging all signed for deliveries
  • Keeping our booking system updated
  • Keeping the reception desk and entrance lobby clean and tidy at all times
  • Understanding and following our health and safety policy, operational procedures, risk assessments and method statements
  • Raising maintenance requests for students and general maintenance and communicating with our maintenance team
  • Responding to and logging enquiries, working with your Team Leader or Residence Manager where needed
  • Ensure the circulation and distribution of all relevant notices, letters and information to all residents.
  • Handling and logging complaints professionally and compassionately, escalating them to the Residence Manager for resolution 

Your key attributes and skills are:

  • Organised, flexible and dedicated
  • Excellent customer service skills
  • A professional phone, email and personal communications manner with a passion for excellent service
  • Dependable, enthusiastic and an excellent team player
  • Competent with Microsoft Office and experienced with learning new systems.
  • Previous Reception experience is preferred but not essential
  • Flexible in working hours and locations

Why work with us?

As a Scape Receptionist you will be part of an enthusiastic team who work hard to give students the ultimate Scape experience. If you want to provide excellent customer service and are a team player, then we're sure you'll fit right in!

We have a range of employee benefits including:

  • Increasing pay & holiday with length of service*
  • £150 for recommending a friend to Scape*
  • Access to our onsite gyms
  • Employee Assistance Programme (EAP)
  • Employee of the month awards
  • Annual exceptional performance awards
  • Access to our Cycle to Work and Tech Scheme*
  • Long service award for our loyal employees
  • Maternity + Paternity benefits*
  • Career progression and development opportunities
  • Overtime and the opportunity to work across Scape sites
  • Enrolment onto the Scape Pension Scheme*
  • Team socials!!

If this sounds like you and you want to hear more, forward your CV and contact details.

We look forward to hearing from you.

Scape Team 

Apply now
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