Law Enforcement Officer

Recruiter
Hammersmith and Fulham Council

Salary
£40,389 to £42,855 p.a.

Applications close
Rolling advert

Hours
Full-time

Contract type
Permanent

Location
Hammersmith

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Job description

At Hammersmith & Fulham, we are ambitious in reforming the council to ensure this is a place for everybody. Within the Environment Department, we offer a wide range of services to help make the borough an attractive place, one that is safe, clean and green and one in which our residents take pride.

Our residents are clear. They want a borough that is clean and tidy, where they can feel safe, day and night, and where they can see the council protecting the law abiding and enforcing against those who are not.

The Community Safety Unit has benefited from significant investment to meet the needs of our residents and elected members.

As Law Enforcement Officer you will be at the forefront of our work to address environmental crime in the borough. Working in a dedicated team you will get to know the borough, its residents, businesses, parks and open spaces, housing estates and more. Our Law Enforcement Officers are our eyes and ears, and ambassadors for the council as we seek to drive down environmental crime and ASB. 

You will be working to a Senior Law Enforcement Officer and you will be responsible for ensuring compliance across a broad range of legislation within your given area(s) of responsibility. You will also take pride and be accountable in ensuring that your service requests, members enquiries, management taskings etc are responded to in time, on time and at the highest level. You will also be responsible for ensuring that all your case work progresses in line with legal frameworks and timescales progressing cases to court where needed. As a front-line officer, you should expect to be out on the ground undertaking foot patrols, both alone and with your colleagues, at least 80% of the time.

This role requires experience in customer service and/or front-line service delivery, and we expect that all of our staff work to the highest standards of customer care and have an appetite to learn, evolve and develop both personally and professionally.

In addition to ensuring that the day-to-day service needs are being met, you will also be exposed to a significant amount of joint working across other council services and with a range of partner organisations so experience and strength in collaborative working and/or partnership work is also desirable.

To apply for this role, you will require a full driving license at the time of application. When you join us, you will receive a thorough training package where we will train you to become accredited under the Community Safety Accreditation Scheme (CSAS) and provide you with a broad portfolio of enforcement tools via relevant accreditation. As a front-line Law Enforcement Officer, you will work across a seven day a week, 24hr shift pattern providing on street presence at the times, and in the locations, of most need.

It’s a complex and challenging problem that requires teamwork, self-organisation, critical thinking and strong communication skills. If you could rise to that challenge, we’d like to talk to you.

Our mission is to be the best council. To do this we need the best people to help build our vision. If you’re looking to develop your career in a fast-paced, professional environment whilst making a difference, then we look forward to hearing from you.

Please note that submittal of CVs and/or letter of interest, without an accompanying personal statement which evidences your experience against the job description, will not be accepted.

We particularly welcome and encourage female applicants as this group is currently underrepresented in our service.

Role responsibilities:

• To undertake relevant duties as a dual badged Law Enforcement Officer and Civil Enforcement Officer 

• To undertake tasked and proactive patrol duties, the primary role of carrying out focused and high levels of enforcement and investigation activities across the borough, addressing issues of crime and disorder, anti-social behaviour, nuisance, environmental issues and traffic offences.

• To investigate and respond, as directed or tasked, to Members Enquires, service requests, complaints and/or related taskings. 

• To work as required or directed with the police, fire and other statutory partners, council services, external partners and other enforcement agencies to prevent, tackle or resolve crime and disorder, anti-social behaviour, nuisance, environmental issues and traffic offences.

• To maximise patrol visibility to achieve outcomes as detailed within the relevant service plan and priorities, appraisal, taskings or directions.

• The post holder will be required to work outside normal office hours including evenings, nights, weekends and public holidays in order to meet service requirements.

• Undertake operational duties exercising the use of a range of criminal enforcement powers, also using Community Safety Accreditation Scheme (CSAS) and Civil Enforcement Officer powers. 

• Undertake operational duties ensuring delivery of required enforcement activities to secure the provision of an efficient and effective service, achieving consistently high levels of enforcement of relevant legislation as necessary. 

• To maintain high standards of service delivery to residents, businesses and others, delivering timely and professional, responses, updates and communications. 

• To ensure HR and all other policies and procedures are adhered to, attend training, briefing sessions, individual and team meetings as required. Completing records in respect of hours of duty, leave, incidents and sickness as required. 

• To organise workload, time and performance effectively or as required by any manager or supervisor, in order to meet service requirements. 

• To ensure that file records, case files and computerised data recording systems are entered and maintained to a high standard kept in accordance Service instructions/requirements. 

• To work on an individual basis and when required within or across a team.

• To maintain up to date knowledge of legislation, crime and disorder, anti-social behaviour, nuisance, environmental issues, highway and traffic offences relevant to the role. Ensuring appropriate use of enforcement and problem-solving approaches as directed. 

• To investigate civil, and / or criminal offences in accordance with the provisions of the Police and Criminal Evidence Act 1984, Criminal Procedures & Investigations Act 1996 or other appropriate legislation. Interviewing witnesses and obtaining evidence for use in Court or other legal hearing, the taking and making of witness statements as required. 

• To ensure accurate preparation of civil and criminal legal case files for legal proceedings in accordance with the Criminal Procedures & Investigations Act 1996 and other appropriate legislation. To give evidence in Court or other legal hearing on behalf of the Council. 

• To undertake and successfully complete initial noise nuisance training, ensure that timely response to all relevant noise nuisance calls in line with service requirements.