Technical Design & Delivery Workstream Lead, Contract Lifecycle Management (CLM) Programme

Technical Design and Delivery Workstream Lead (Contract Lifecycle Management)

Group Tech

15-month FTC / Full time 

Office location: White City, London

Hybrid working - Usually 2 days per week in the London office

Hiring range: £75,000 - £90,000

For more information, please email TalkingCareers@itv.com

Your work matters to millions.

Shaping culture is in the DNA of ITV. So, it’s not surprising that you’ll find us in every home in the UK, our productions are famous all over the world and we’re at the forefront of the digital streaming revolution. 

When you join us, you enter a fun working environment. With opportunities to learn, grow and make a real difference. Small enough that your impact’s felt in the business, but big enough that your impact reaches millions of people. 

Come develop your skills, change TV and the course of your career. Don’t just watch it. Be part of it. Join ITV.

Your impact sends ripples.

The team

The Contract Lifecycle Management (CLM) Programme is one of the transformation programmes in ITV’s Transformation Portfolio. It has been established to transform the way ITV manages its contracting process, including contract drafting, workflow tracking, contract signature and storage. CLM aims to simplify the systems landscape by introducing a single new CLM tool (Ironclad), implementing new processes, and introducing new ways of working to future proof both ITV’s Legal & Business (L&BA) Affairs team and the business as a whole. The programme aims to develop a new operating model, embed new ways of working and implement a new CLM SaaS platform.

The role

This role, in partnership with the delivery partner, will lead, manage and be jointly responsible for the output of the technology workstream of the programme, with responsibility for keeping the technology plan and key milestones on track, review of key technology deliverables and supporting the delivery partner in navigating ITV’s technology governance and assurance framework.

Responsibilities include (but not limited to): 

• Responsibility for maintaining the technology workstream plan, ensuring it tracks to time, quality and budget.
• Responsible for managing the RAIDD log and ensuring appropriate resourcing within the technology workstream. 
• Joint responsibility for on time, quality technical delivery and quality assurance of the CLM tool (Ironclad) and respective documentary deliverables.
• Manage the delivery partner and provide quality assurance for their deliverables. 
• Co-ordinating Group Technology and wider business’ input into relevant deliverables e.g. the technical design, integration approach and design of the to-be support operating model for Ironclad.
• Responsible for ensuring ITV fulfils its responsibilities in technical assurance and testing of the CLM system designed and built by the Delivery Partner.
• Support the Delivery Partner through internal processes and documentation e.g. ITV’s technical governance approach. 
• Act as liaison with other ITV Technical Owners to share timelines and ensure all ITV Group Tech resourcing requirements are clear for all integrations, providing overarching delivery support for all integrations of Ironclad with ITV core technology systems.
• Based on Business requirements, lead the development of the technical design, sourcing, implementation and migration of a contracts archive.  This would also include the decommissioning of legacy contract hosting systems.
• Supporting contract migration and decommissioning of ITV’s archiving tools, with the Programme’s Solutions Architect.
• Support Hypercare for each rollout wave of Ironclad, which will be led by the Delivery Partner.
• Ensure the Service Management design developed is fit for purpose and implemented effectively.
• Ensure knowledge is effectively transferred to the Group Tech teams to provide BAU support for Ironclad.

Skills you’ll need (minimum criteria)

• Experience of implementing Contract Management Lifecycle SaaS systems is strongly desired.
• Experience in implementing any document management / storage system
• Proven experience as a Project/Workstream Manager on a complex, tech-enabled transformation programme 
• Experience with project management tools and software (Smartsheet experience preferable)
• Experience of interacting with C-suite level stakeholders
• Strong communication skills, both verbal and written
• Excellent Google slides presentation/ Google suite skills
• Strong analytical skills, with the ability to analyse data and provide insights to support decision making 
• Experience in legal transformation and/or the media industry is highly beneficial 

Other things we’re looking for (key criteria)

• Strong project and programme management experience with the tracking of complex interdependencies over multi year programmes.
• Proven experience in building relationships with a wide range of stakeholders. Adept at influencing and developing relationships through confident, engaging, professional, high-impact interactions.
• Inquisitive and able to elicit information from a diverse range of stakeholders on the critical priorities.  
• Experience in working with and presenting to senior leaders and the ability to interact independently with them
• An ability to think strategically about business and commercial issues, e.g. total cost of ownership model
• An experienced supplier manager; skilled at building effective, long term, partnerships. 
• Excellent team management and development skills. Comfortable with bi-directional feedback on performance.
• A pragmatic decision maker. Adept at resolving issues in collaboration with senior stakeholders 
• Data-driven in the identification of opportunities and in decision making.  
• Able to build sound lateral working relationships across ITV. 
• Excellent written and verbal communication skills.
• Demonstrates proactivity and a self-motivated approach.  
• Experience with risk tracking and risk management.

Qualifications / Professional Certificates required:

• Bachelor's degree is desirable or equivalent experience 
• Project management qualification e.g. PRINCE2, PMP (preferred)
• Qualifications in or strong understanding of project management methodologies (e.g. Agile, Waterfall)

ITV is for everyone.

ITV strongly encourages applications for this role from disabled people. As a Disability Confident Leader, if you meet the minimum criteria for a role and you have declared that you are disabled, we’ll guarantee to take you to the next stage* (minimum criteria above).

We're happy to discuss any support/personalisation you may need during our application and selection process as part of our reasonable adjustments. Drop us a line if you require anything at talkingcareers@itv.com. 

Learn more about applying with a disability.

* There may be a few exceptions where we are not able to take all eligible candidates to the next stage due to the volume of applications.

Because those who make an impact deserve to be rewarded for it. 

ITV offers some great rewards and benefits including:

• Flexible working with a range of options
• Generous holiday allowance, plus you can buy more
• Annual bonus opportunity
• Competitive pension contribution
• Save as you earn - with an opportunity to buy ITV shares
• Wellbeing and volunteering days plus a wide range of opportunities to help you live a balanced and healthy life

More about our benefits