Client Relationship Assistant
Recruiter
Martin Randall Travel
Salary
£26,000
Applications close
6 Apr 2024
Hours
Full-time
Contract type
Permanent
Location
Chiswick
Job description
Martin Randall Travel is one of the most innovative travel companies in the world. We are looking for a bright and resourceful individual to provide essential support and advice to our clients, from their first encounter with us to the end of their holiday and beyond. Working in our Client Relationship team provides an essential understanding of company ethos and the range of our activities. The tasks are numerous, constant, and almost always have a direct relationship with the client.
The role
– Front-line response for incoming telephone calls and e-mails, providing information and advice related to our range of tours, events and online talks.
– Updating our travel reservations system: checking availability, switch-selling, confirming bookings and processing payments.
– Proofing and dispatching client communications.
– Providing administrative support to our colleagues at Martin Randall Australia.
– Undertaking checks to maintain the integrity of our customer databases.
– Attending client events, occasional travel as a tour manager on our tours or festivals.
Requirements
– Excellent spoken and written English (mother tongue standard).
– Undergraduate degree (or equivalent) with one year’s office experience.
– Good computer literacy; confident with Microsoft Office, particularly Excel.
– Client-facing or customer service experience.
– Efficient and quick to learn; articulate on the phone; comfortable working independently and as part of a small team.
– Strong ability to multi-task and prioritise, with excellent attention to detail.
– Knowledge of and genuine interest in the arts (classical music, art, architecture, archaeology).